Dear Valued Customers,

To improve consumers’ purchasing experience, we have also carried out a comprehensive upgrade of the Neurio cross-border version traceability system. During the system maintenance period, there may be inconsistencies between the ingredients listed on the new packaging and those displayed when scanning the QR code on the bottom of the cans. This is due to temporary information discrepancies during the upgrade process. Our IT department is diligently working to resolve this issue to ensure consistency and accuracy of all information.

During this period, products produced since March 2024 may encounter activation anomalies in the search results. We sincerely apologize for any inconvenience this may cause. Please be assured that this does not affect the quality of the products. We are working hard to resolve this issue as quickly as possible to ensure you can continue to use our products with confidence.

Please follow the steps below for verification:
1. Scan the QR code below and contact us through the official Neurio Overseas WeChat account.
2. Alternatively, you can email our Australian customer service at

Thank you for your valuable support.

Download the original notification in PDF format.